Frequently Asked Questions

FAQs - Before Booking

What is the Standard Check-in/out time in the hotels? The standard check-in time is after 1400 hrs. (local time) and standard check-out time is 12 noon. But it may vary from season to season and city to city. Please check with the hotel for clarity

What are the different modes of payment you accept?

We accept all Visa, Master Card, American Express and most major debit cards issued in India, as well as Net Banking payments from most major Indian banks for online bookings. You can also pay by PayU money.

Can I make the payment directly to the hotel?

Hotelobox does not offer pay at the hotel facility. All payments will be charged in full in order to complete a booking.

Can I book over the phone?

Yes. Please call our customer support team on +91 95994 94454 and we will assist you with booking.

FAQs - After Booking

How will I receive my hotel voucher?

On completion of your booking online, you'll receive the hotel voucher on the email ID provided. In case you don't receive it within an hour of booking, please call our call center and quote your hotelobox booking reference number.

What is a Hotelobox Reference Number?

Hotelobox reference number is your unique booking confirmation number with us. For any communication with Hotelobox, you need to provide the same.

Do I need to reconfirm the booking?

No, you don't. If you really want to, please call or contact us at our mail id support@hotelobox.com to confirm your reservation.

What If I I’m unable to check in to the hotel, Will I get a refund?

If you don't show up at the hotel, you'll be considered as a no-show and still be charged the entire amount. You will not be entitled to a refund.

Do I need to carry a photo Identification card for the checking in to the hotel?

Yes, all the guests need to carry a valid government photo ID proof. The hotel is well within their right to deny check in if you are not carrying a valid photo ID proof.

How can I cancel my hotel booking?

You can cancel your booking via phone or email. Our customer service team is available 7 days a week from 0800 – 0200 hours IST

Will I be charged if I wish to cancel my hotel booking?

Cancellation policies are governed by hotel. Each hotel and room type cancellation policy can be viewed before completing your booking. Hotelobox charges a 3% service fee of booking amount to cover payment gateway surcharge.

How long does it take to process refund?

We process refund from our end within 24 hours of getting a cancellation request. However, your respective bank will take some time to transfer the money into your account.